Deming Institute Courses - Roundtable Training Africa

Deming Management Workshop Series for Managers

At The W. Edwards Deming Institute^® aka Deming Institute honors the legacy of Dr. Deming by bringing his teachings to life today and for the future. Through new programs, learning events and digital resources we increase the adoption of The Deming System of Profound Knowledge® for small, mid to large-sized businesses and organizations. The Deming Philosophy looks at the world through a lens that is different from all others.

Workshop 1: Deming Shift from “Me” to “We” Thinking, Action & Behaviors

Workshop 2: Deming Optimize the Overall System Not the Individual Components

Workshop 3: Deming The Deming System of Profound Knowledge® (SoPK)

Workshop 4: Deming Management Method for Owners & Executives

Deming Workshop 1

Deming Shift from “Me” to “We” – Thinking, Action & Behaviors

Target Audience: Senior leaders, board members, managers and staff, as well as customers and suppliers. We encourage teams to attend so they can participate in collaborative learning and a common immersion experience

Workshop 1 Overview

An Introduction to the Deming Management Method: A New Style of Management:

The W. Edwards Deming Institute^® introduces a new 8-hour immersion program, for leaders at all levels of management. The focus is on the foundations of teamwork and the connecting power and financial potential this provides to all organizations. As Dr. Deming believed, working together is fundamental to solving and preventing problems, while providing us the ability to “do more with less.”

This interactive workshop aims to re veal blind spots to teamwork and presents new fundamental concepts and strategies from the Deming Management Method. These strategies will shift organizations in a new direction, embedded with the vibrant benefits of a collaborative environment. You will experience a powerful new framework, one enabling leadership to better manage their resources, time, money, knowledge, equipment, and people

Course outcomes

Learn how to reveal blind spots to teamwork. Absorb the fundamental concepts and strategies from the Deming Management Method and how these strategies will shift your organization in a new, “We” direction, embedded with the vibrant benefits of a collaborative environment. As you lead your organization through this powerful new framework, you will better manage your resources, including time, money, knowledge, equipment, and people. Discover and Address Hidden Barriers to Teamwork

Your dramatic new view of your organization leads to an acute awareness of how to:

Understand and manage systems variation
People (psychology), and
Knowledge

These are the four critical interdependent elements of Dr. Deming’s Management Method, his System of Profound Knowledge.

You will learn how to shift organizational resources from an emphasis on solving problems to preventing problems. Ultimately, the Deming philosophy creates stronger, more prosperous

organizations, benefiting owners, leaders, workers, suppliers, customers, and communities.

Gain Insight & Understanding Into:

The broad value and applicability of the Deming Management Method
Increasing customer delight and loyalty
Better leadership decision making and ROI
Practices that lead to greater innovation, productivity, and competitiveness

Discover Opportunities for You & Your Organization to:

Focus resources on problem prevention rather than fire-fighting
Demonstrate the value of “analysis of root causes” instead of “root cause” thinking
Promote discussion about systems thinking and who is part of the system; leading to savings and increased customer value
Unleash the ability to do more with less resources
Remove fear, boost motivation and collaboration
Increase quality and continually improve

Delivery

Through virtual and engaging hands-on activities, group breakouts, energetic work sessions, discussions and Q & A.

Dates: 16th – 19th November 2021

Duration: 4 Days (16 Hours – 4 Hours a Day)

Venue: Virtual (ZOOM) Link will be sent upon payment

Individual Fees: Kshs 50,000/- ($ 500)

Group Fees: Charged Per Day (Kshs 100,000 to Kshs 200,000/-) for Groups of 5 to 15 Pax

Deming Management Workshop 2:

SYSTEMS THINKING – Optimize the Overall System Not the Individual Components

Target Audience: Supervisors, Team Leads and Managers

Workshop Overview

The results of a system must be managed by paying attention to the entire system. When we optimize sub-components of the system we don’t necessarily optimize the overall system. This is true when looking at the people as Dr. Deming mentions. It is also true when optimizing say one department or one process.

Optimizing the results for one process is not the same as operating that process in the way that leads to the most benefit for the overall system.

It is a lot easier within an organization that doesn’t view the organization as a system to assign responsibility to achieve specific results to specific individuals and components of the organization. Which is likely why most organization manage themselves this way. Even they see the risks of such behavior and so most often there are requirements to consult with those who are impacted.

But most often these efforts to have people cooperate outside of what they are held accountable for are weak and the primary focus is on optimizing what they are accountable for. And the organization suffers even while improving results of components because the most significant gains are to be made in managing the organization as a system not in optimizing components within the system.

The management system will nearly always determine how the individuals working within it manage. The lack of teamwork is not something that the individuals bring to the workplace that failure to work together is the result of how the organization has been setup. To change behavior the management system must be changed

Course outcomes

Learn how to:

Analyze the overall system
Identify gaps and silos
Teams and team Management
Management systems
Behavioral change
System Optimization

Delivery

Through virtual and engaging hands-on activities, group breakouts, energetic work sessions, discussions and Q & A.

Dates: 24th – 26th November 2021

Duration: 3 Days (12 Hours – 4 Hours a Day)

Venue: Virtual (ZOOM) Link will be sent upon payment

Individual Fees: Kshs 50,000/- ($ 500)

Group Fees: Charged Per Day (Kshs 100,000 to Kshs 200,000/-) for Groups of 5 to 15 Pax

Deming Management Workshop 3

The Deming System of Profound Knowledge^® (SoPK)

Target Audience: Mid to Senior Management

Workshop Overview

The Deming System of Profound Knowledge® (SoPK) is the culmination of Dr. W. Edwards Deming’s lifelong efforts to define a comprehensive theory of management which embraces his 14 Points for Management and acknowledges the Deadly Diseases he offered as symptoms of poor management.

As first articulated in the late 1980s and early 1990s, Dr. Deming’s System of Profound Knowledge provides a highly integrated framework of thought and action for any leader wishing to transform an organization operating under the prevailing system of management into a thriving, systemically focused organization. His book, The New Economics, presents a detailed explanation of his System of Profound Knowledge.

According to Dr. Deming, in the fourth chapter of The New Economics,

“The first step is transformation of the individual. This transformation is discontinuous. It comes from understanding of the system of profound knowledge. The individual, transformed, will perceive new meaning to his life, to events, to numbers, to interactions between people.”

Course outcomes

Once the individual understands the system of profound knowledge, he will apply its principles in every kind of relationship with other people. He will have a basis for judgment of his own decisions and for transformation of the organizations that he belongs to. The individual, once transformed, will:

Set an example
Be a good listener, but will not compromise
Continually teach other people

– Help people to pull away from their current practice and beliefs and move into the new philosophy without a feeling of guilt about the past

Dr. Deming’s holistic approach to leadership and management ties together seminal theories in four interrelated areas: appreciation for a system, knowledge of variation, theory of knowledge and psychology. The System of Profound Knowledge promotes transformation through an essential outside “lens” which can benefit anyone and any organization. In chapter 4 of The New Economics, Dr. Deming adds,

“One need not be eminent in any part nor in all four parts in order to understand it and apply it. The 14 points for management (Out of the Crisis, Ch. 2) in industry, education, and government follow naturally as application of this outside knowledge, for transformation from the present style of Western management to one of optimization.”

This transformation includes:

Providing a new, outside view.
Transforming managers to leaders.
increasing quality, customer loyalty, worker satisfaction and, ultimately, profitability
Reducing costs by reducing waste, rework and staff attrition and litigation.
Removing fear and competition from the workplace and classroom.
Realizing the power and pleasure derived from intrinsic motivation.
Cultivating the value and results of cooperation and collaboration.
Thinking in new ways and taking action based on confirmed knowledge.
Understanding the importance of a better system for achieving better outcomes.
Working towards continual improvement – individually and collectively.
Supporting individuals and organizations through the first disruptive steps of transformation.
Creating opportunities for continued, lifelong learning to bring long-term meaning, satisfaction and joy.
Addressing different learning styles (generational) and cultivating the next generation of leaders.

Dr. Deming’s System of Profound Knowledge provides a distinctive map of theory for people in all organizations to continually improve, with the aim for everybody to win.

Delivery

Through virtual and engaging hands-on activities, group breakouts, energetic work sessions, discussions and Q & A.

Dates: 1st – 3rd December 2021

Duration: 3 Days (12 Hours – 4 Hours a Day)

Venue: Virtual (ZOOM) Link will be sent upon payment

Individual Fees: Kshs 50,000/- ($ 500)

Group Fees: Charged Per Day (Kshs 100,000 to Kshs 200,000/-) for Groups of 5 to 15 Pax.

Deming Management Workshop 4

Deming Management Method for Owners & Executives

Target Audience: C-Suite, Directors and Senior Managers

Programme Overview

This interactive seminar explores simple and powerful principles and is appropriate for anyone who manages people, is part of a management team or who holds executive responsibility. Topic areas include the four elements of Deming’s System of Profound Knowledge (a.k.a. The Deming Management Method). The Aim is for attendees to understand and begin applying Deming’s System of Profound Knowledge to lead and manage their organizations.

Dr. Deming said, “a bad system will beat a good person every time”. At this seminar you will learn to look at your organization through a new lens; a lens of how to make your system better – and thus get better results. You will gain new knowledge to remove barriers, increase efficiencies, reduce wasted time, boost motivation, and provide better insight into what’s really going on in your organization. And, you’ll discover how to measure what is (and is not) realistically possible for your organization to achieve.

Course outcomes

The seminar explores simple and powerful principles. Topic areas include the four elements of Deming’s System of Profound Knowledge (a.k.a. The Deming Management Method):

Understanding of and Appreciation for your Organization as a System – How to lead & optimize a system – not destroy it. Foster respect and joy in work.

Understanding Variation – Conclusions we can/cannot make from data & observations. Actions to take.

The Theory of Knowledge – Is what we “know” really so? Learning – Improvement – Rational Thinking.

Understanding Psychology – The truth about how humans react and interact. Beliefs – Behaviors – Consequences.

Delivery

Through virtual and engaging hands-on activities, group breakouts, energetic work sessions, discussions and Q & A.

Dates: 8th – 10th December 2021

Duration: 3 Days (12 Hours – 4 Hours a Day)

Venue: Virtual (ZOOM) Link will be sent upon payment

Individual Fees: Kshs 50,000/- ($ 500)

Group Fees: Charged Per Day (Kshs 100,000 to Kshs 200,000/-) for Groups of 5 to 15 Pax.

DemingNEXT Modules Available for customization and In-House Training

HR/Training Managers can select from the list below and for customization for any department or group (After selection, you may request for course outlines)

People & Culture Modules